We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To start a return, contact us. If your return is accepted we will send you instructions on how and where to send your package. Please be aware that you will need to send your product back in its original packaging. Items not returned in its original package will be subject to a partial refund. Items not returned in its original package will be subject to a partial refund of 70% of the cost of the Zarel. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

Return Shipping Cost:

Restocking fee: No restocking fee.

Refunds will only be provided for the cost of the items returned, any shipping expenses or upsales including expedited processing and insurance cost will not be subject for refund after a return.

If your item is within the first 30 days after its delivery and your item is damaged or wrong items were delivered send us evidence and a replacement will be sent at no cost in expedite shipment as soon as possible!

Customer remorse: For buying the wrong product or wanting to exchange the products. The customer will be liable to pay the return shipping cost.

Refunds (if applicable)

Once your cancellation request is received or your return is delivered to us and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account.

Most banks take between 2-4 business days to complete the refund process and release the amount to your statement. Please contact us and request your Authorization Number and provide this number to your bank if the timeframe has been exceeded since your request and your amount is still not reflected on your bank statement.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.